The nib of my favorite fountain pen is bent at an angle that suggests a violent disagreement with the laws of physics. It is a small, silver object that used to represent the fluid grace of thought, but after I knocked my favorite ceramic mug off the desk this morning-shattering it into 19 jagged pieces-the pen followed it down.
Now, the nib is a hook. It still holds ink, but when it touches paper, it no longer glides. It scratches. It catches on the fibers. It produces a line that looks like the heartbeat of someone in the middle of a panic attack.
This mangled piece of metal is the most honest representation of a global project kickoff I have ever seen. We start these projects with the “gold nib” of high expectations, believing that our intentions will flow smoothly across borders and languages. We sit in glass-walled conference rooms in New York or London and watch a screen where our counterparts in Tokyo or Seoul nod in high-definition.
We use words like “alignment,” “scope,” and “synergy.” We leave the meeting feeling a sense of profound, shared purpose. But the moment that purpose hits the “paper” of actual labor, we realize the nib is bent. The ink is bleeding. The line we thought was straight is actually a series of